Hotel Policies

Check-in Time:
3:00 p.m.
Check-out Time:
12:00 p.m.
Hotel Hours:
Winter Hours (November 1 - April 30)
The front desk is open from 1:00 p.m. until 9:00 p.m. on Friday, 7:00 a.m. until 9:00 p.m. on Saturday, and 7:00 a.m. until 1:00 p.m. on Sunday. Persons desiring to check-in after the front desk is closed must make prior arrangements with the hotel for key pick-up 24 hours prior to arrival or risk not being able to check-in. Check-ins requested earlier than the 3:00 p.m. check-in time must also be requested 24 hours prior to arrival. Walk-ins and reservations will not be accepted when the front desk is closed.
Tourist Season Hours (May 1 - October 31)
The front desk is open from 7:00 a.m. until 11:00 p.m. Sunday through Saturday. on Friday, 7:00 a.m. until 9:00 p.m. on Saturday, and 7:00 a.m. until 1:00 p.m. on Sunday. The hotel will be open 24 hours on Friday and Saturday nights for Virginia City sponsored special events during the same time period. Persons desiring to check-in after the front desk is closed must make prior arrangements with the hotel for key pick-up 24 hours prior to arrival or risk not being able to check-in. Check-ins requested earlier than the 3:00 p.m. check-in time must also be requested 24 hours prior to arrival. Walk-ins and reservations will not be accepted when the front desk is closed.
Credit Cards Accepted:
American Express, MasterCard & Visa.
Reservations:
A valid charge card or debit card is required for make a reservation and to check-in. Guests are advised that banking institutions will set-aside the cost of the stay on your selected card and may assess an additional $30 per night for use of a debit card which will be returned within 7 business days after check out. The Silverland does not assess any fees for using a charge card or debit card nor does it process payment until check-out.
Payment:
Guests may pay cash, accepted charge card, or debit card upon checking out. Payment can be split between cash and a charge card but only one charge card may be used.
Cancellation:
72-hour advanced notice is required for all reservation cancellations.
Smoking Policy:
Silverland Inn & Suites is a non-smoking hotel. Persons found smoking in guest rooms will be fined $500 per night plus the actual cost of repairs plus 15% for administrative fees, expulsion, and restricted from returning to the Silverland.
Pet Policy:
Silverland Inn & Suites is a pet friendly hotel; however, a $20 fee will be charged per pet per night with a maximum of 2 pets. Only dogs under 40 pounds are permitted, they must be kept on a leash when on hotel premises, and they cannot be left unattended. Persons sneaking pets into the hotel will be subject to a $1,000 fine per night, possible persecution under Nevada State Law, expulsion, and restricted from returning to the Silverland.